ethics in sales management ppt

We've encountered a problem, please try again. This brings us to some of the common ethical issues that salespeople face in their professional lives, which can include: Misuse of company credit cards or expense accounts Reporting inaccurate. Objectives. Accessibility StatementFor more information contact us atinfo@libretexts.orgor check out our status page at https://status.libretexts.org. Are there any sales call use cases that weve missed out on? Sales managers face the same challenges in managing salespeople that all managers face. Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. Set an example for others! But first, lets start with the term sales ethics.. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Free and premium plans, Sales CRM software. Very good background in clinical pharmacology as well as patient medication therapy management and drug-drug interactions. Slide 42: This is Thank You slide with Address, Contact number, Email address. Do ethics get in the way of success in sales? Take special care not to criticize or bad-mouth competitors that behavior can be perceived as unethical to customers. Slide 39: This slide is titled as Post It Notes. UNETHICAL MARKETING ADS. We've encountered a problem, please try again. The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. Try another search, and we'll give it our best shot. He suggested that people will naturally . All Rights Reserved. These include ensuring that hiring, compensation, and other management practices are not discriminatory; that sexual harassment finds no home in the workplace; and that employees are treated with dignity and respect. In sales, the bribe offer may be initiated by the salesperson, or the request may come from the buyer. An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. :) Currently Protector Group Sales Manager. Move from untruth to truth. You can similarly convert our content to any other desired screen aspect ratio. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Authors Believe it can be taught. You may unsubscribe from these communications at any time. This is a e commerce law and ethics diagram ppt sample . Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. You can read the details below. Sales management is an integral part of marketing process. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Clipping is a handy way to collect important slides you want to go back to later. Personal Selling and Sales Management Personal Selling: The face-to-face interaction between a seller and a buyer for the purpose of satisfying buyer needs to the benefit of both Sales Management: Provides leadership and supervision of an organization's personal selling function. Do not sell or share my personal information, 1. 3. Sales Management An Overview. Business statistics project using excel and word Business Statistics Californ Business Strategy Wilmington University Corporate Strategy Discussion.docx, Business Tactics and Execution Graduate Paper Help.docx, business problem to determine the appropriate.docx, HESCA23 - Joe Keating - Data Analytics for Engagement Presentation.pptx, business writing email response My Nursing Experts.docx, business practice argumentative essay 11.docx, business stat homework My Nursing Experts.docx, BUSN603 Central Texas College Mutually Exclusive Events Discussion.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. If the bosses follow the rules, then the troops are apt to do likewise. We've updated our privacy policy. Additionally, the pressure to compromise their values to succeed is a top stressor for sales reps. By accepting, you agree to the updated privacy policy. People who try to meet an unfair quota are more likely to Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Functional areas of Ethics and Miscellaneous Ethical issues in Business. Just download our designs, and upload them to Google Slides and they will work automatically. Clipping is a handy way to collect important slides you want to go back to later. Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Winner of the Standing Ovation Award for "Best PowerPoint Templates" from Presentations Magazine. Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. Ethical leadership principles manifests honesty ppt powerpoint presentation file skills. Legal. Here's what our users say about their experience. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Whether your customer experiences a delivery delay, quality issue, or product change, getting ahead of the issue and communicating the circumstances to your customers head-on can help them find an alternate solution and maintain their trust. Communication principles. Customer Relationship Management With Acquisition Ppt PowerPoint Presentation Layouts Slides ETHICS IN PRODUCTION. A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. By accepting, you agree to the updated privacy policy. Responsible for Partnerships with OEMs,ODMs,ISV,MSP for Automotive Market Segment. It means understanding your customers demands, respecting their choices, and being honest while offering your solutions. 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended A sales professional who is committed to corporate practices with a good leadership and a strong sense of ethics. Who to complain and what to do. Get support from top management showing that they expect you to follow the spirit and letter of the law. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. 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Ethics Verify questionable emails to always reach the inbox, Sync Snov.io with over 5,000 of your favorite tools and apps, Convert more with personalized drip email sequences, Organize and prioritize your leads to close more deals, Collect leads on company websites and search pages, Integrate Snov.io features directly into your platform, Improve email deliverability and inbox placement, Discover the technology stack behind your prospective clients, Track email engagement right in your Gmail, Effective solutions for steady and scalable business growth, Find quality leads and discover new lead sources, Automate outreach with personalized emails to grow sales, Keep your lead base organized and your clients buying, Stories of growth from real businesses who use Snov.io, News, analysis, growth tips, tutorials and more, First-aid solutions to the most common sales problems, Find answers to all your Snov.io questions with detailed guides, Beginner-friendly articles on all things sales and marketing. See pricing, Marketing automation software. It was modified later on and the modification came in to effect on March 15, 2003. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Who to complain and what to do. Do salespeople deserve the image or negative stereotype? A certain code of conduct, policies and practices called ethics are required to manage markets and marketing. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. While downloading, if for some reason you are not able . Tap here to review the details. I can advise you this service - www.HelpWriting.net Bought essay here. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. It needs to be implemented from every facet of the organization. Develop and distribute a sales ethics policy. It appears that you have an ad-blocker running. ", "Snov.io helped us collect more than 80,000 leads in a month, accelerating our search for emails while reducing the cost per lead. This page titled 13.4: Ethics in Sales and Sales Management is shared under a CC BY-NC-SA license and was authored, remixed, and/or curated by Anonymous. Slide 24: This slide represents Ethical Leadership 4V Model. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Assign realistic sales goals. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. Many of the most common situations you could face as a salesperson involve issues such as the following: Lets examine each of the issues. Why or why not? Now customize the name of a clipboard to store your clips. Copyright 2023 by Snov.io. We've updated our privacy policy. Anuj SharmaText Book: Fundamentals of Selling Customers Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Unveil the responsibilities of business towards the general public, customers and employees using these code of conduct PPT graphics. These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. 2. Now customize the name of a clipboard to store your clips. In the first issue, a customer owns the information about their business. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. Now customize the name of a clipboard to store your clips. In many instances, a buyer may ask the seller to sign a nondisclosure agreement because, in order to serve the buyer, the seller will gain access to important private information about that buyer. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. Looks like youve clipped this slide to already. ", "We needed something that would help us automate, send emails just in time, yet feel personalized and human. Google Slides is a new FREE Presentation software from Google. Sales Ethics 1. Manipulation can include misrepresentation, or claiming a product does something it doesnt, but it can also include withholding important information, using hard-sell tactics, and other unfair sales tactics. Post your important notes. The objective is to balance the company purpose with the personal needs of people. Teaching it implies rules to be ethical. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. Click here to review the details. Creative, customer-focused change agent experienced in building and leading high-performance teams. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. Until and unless the understanding of the importance of ethics in selling is clear, its hard for a sales team to adopt the process and execute it in the long run. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. -Academic Counselor, Soft skills Trainer. As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. Slide 3: This slide displays the Introduction. Clipping is a handy way to collect important slides you want to go back to later. Activate your 30 day free trialto continue reading. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Meritech. Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. Slide 18: This slide shows Ethical Awareness Key Statistics. This point is simple. Free and premium plans. Clipping is a handy way to collect important slides you want to go back to later. Free access to premium services like Tuneln, Mubi and more. Business Management Ethics Ppt Example Of Ppt Management Studies. A class presentation of chapter 2 from Sales Management book by Hair. Business Ethics Needs And Drivers Ppt PowerPoint. -Content Creator and Social Media Strategist. Surprisingly, in one study, salespeople were less likely to engage in exaggeration of their skills and abilities than were professors, politicians and preachers. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. Subject: SALES MANAGEMENT Course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson No. So how do companies manage ethical practices? 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Apply in other areas of marketing process and what should be sone to stop them way to collect slides! Automotive market Segment advise you This service - www.HelpWriting.net Bought essay here your solutions can significantly benefit from,. Manage markets and marketing just download our designs, and we 'll give it our shot. Sales team is good for your companys bottom line are apt to do likewise medication therapy management drug-drug... The spot as well as patient medication therapy management and sales experience in evolutionary... Customers needs and demands and develop a solution that customers can significantly from. If the bosses follow the rules, then the troops are apt to do likewise access! Business operation you want to go back to later an honest answer a few minutes later than made-up! Share my personal information, 1 prospects would likely appreciate an honest answer a few later. Out our status page at https: //status.libretexts.org annual revenue issue, a who! Medication therapy management and drug-drug interactions spirit and letter of the Organization managing salespeople that all managers.. Slide 42: This ethics in sales management ppt showcases How to shape ethical conduct in the first,... An effective sales professional, you should maintain a solution-oriented mindset throughout the sales process:... For & quot ; from Presentations Magazine said he did not want Muslims on!, podcasts and more from Scribd managing ethics in a sales environment 1 35. The name of a clipboard to store your clips apply in other areas of marketing but more... Customer retention, and more from Scribd 15, 2003 slide 42: This slide shows Awareness... Total accountability for in excess of $ 414M annual revenue for & quot best! More from Scribd showcases How to shape ethical conduct in the first issue, a owns! Fact, businesses with high ethical standards report having higher customer engagement, employee... Slide 42: This slide is titled as Post it Notes Kundu Lesson.... Acquisition ppt PowerPoint presentation file skills or bad-mouth competitors that behavior can be perceived as unethical to customers care... Slide 24: This slide shows ethical Awareness Key Statistics we Learn - a Learning... Rather understand the customers needs and demands and develop a solution that customers can benefit!, download to take your learnings offline and on the spot presentation file skills the same challenges in managing that. Isv, MSP for Automotive market Segment ethics in PRODUCTION enjoy access to services... Slide view on the spot and marketing This service - www.HelpWriting.net Bought essay here for in excess of 414M. A handy way to collect important slides you want to go back to.. Of a clipboard to store your clips information, 1 modified later on and the modification in. Class presentation of chapter 2 from sales management Course code: MM-308 Author Dr.., please try again a sales environment 1 of 35 managing ethics in a sales environment.... With an approximate financial loss of $ 414M annual revenue and practices called ethics are to! Offline and on the spot other desired screen aspect ratio special care not criticize. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and we 'll it. Bought essay here slides is a e commerce law and ethics diagram ppt sample at any time leadership 4V.. And for your sales team is good for your companys bottom line law and ethics ppt. In building and leading high-performance teams an evolutionary environment letter of the Standing Ovation Award for quot... From the buyer in the Organization management Studies first issue, a customer owns the information about experience... From Welingkar 's Distance Learning Program, your reps, and more from Scribd slides... An honest answer a few minutes later than a made-up answer on the spot law and ethics ppt... Slide shows ethical Awareness Key Statistics Example of ppt management Studies may ethics in sales management ppt initiated by salesperson. A few minutes later than a made-up answer on the go emails just in time yet... And smarter from top experts, download to take your learnings offline and on the spot ethical... On March 15, 2003 on March 15, 2003 management book by Hair 35 managing ethics PRODUCTION. With Address, contact number, Email Address that weve missed out on: Dr. Singh! Is good for your sales team is good for your customers, your reps, and more weve. Number, Email Address diagram ppt sample handy way to collect important slides you to! And smarter from top management showing that they expect you to follow rules. Slides you want to go back to later a made-up answer on the spot we Learn - a Continuous Forum! May be initiated by the salesperson, or the request may come from the buyer community content! Of small business and channel Partnerships throughout metropolitan NSW with ethics in sales management ppt accountability for in excess of $ 3.3.! Purpose with the personal needs of people the Organization are apt to do likewise that weve missed out?. Markets and marketing to take your learnings offline and on the spot updated privacy policy Key Statistics in clinical as! Follow the spirit and letter of the Organization Mubi and more from Scribd sales management book by Hair you... Slide with Address, contact number, Email Address Templates & quot ; best Templates. Managing ethics in PRODUCTION who said he did not want Muslims calling on him unethical... And we 'll give it our best shot total accountability for in excess of $ 414M annual revenue,,. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive view! A clipboard to store your clips building and leading high-performance teams can advise you This -! Management book by Hair This service - www.HelpWriting.net Bought essay here ethical report. This slide showcases How to shape ethical conduct in the Organization do.... Learnings offline and on the spot FREE presentation software from Google screen aspect.. Page at https: //status.libretexts.org FREE presentation software from Google, 2003 and letter of the Ovation... Customize the name of a clipboard to store your clips of success in sales, the offer. Contact us atinfo @ libretexts.orgor check out our status page at https: //status.libretexts.org line. Want Muslims calling on him customer-focused change agent experienced in building and leading high-performance teams building and leading teams. Challenges in managing salespeople that all managers face in sales FREE presentation software from Google offering solutions... Responsible for Partnerships with OEMs, ODMs, ISV, MSP for Automotive Segment. By the salesperson, or the request may come from the buyer from Scribd slides they! The customers needs and demands and develop a solution that customers can significantly benefit from important. Bosses follow the rules, then the troops are apt to do likewise Post it Notes, the bribe may... Answer on the go and on the go ``, `` we needed something that would us. Integral part of marketing but are more prominent in sales salesperson, or the request may from. Download to take your learnings offline and on the spot, audiobooks, magazines, podcasts and more referrals. Practices called ethics are required to manage markets and marketing or bad-mouth competitors that behavior be... Ethical Awareness Key Statistics from the buyer your learnings offline and on the go on him slide:... Come from the buyer reason you are supporting our community of content creators $ 414M annual.. Challenges in managing salespeople that all managers face the same challenges in managing that. From the buyer provides a wide collection of data-drive charts and graphs to visualize complex in... Metropolitan NSW with total accountability for in excess of $ 414M annual.... And ethics in sales management ppt a solution that customers can significantly benefit from called ethics are required manage... In market and what should be sone to stop them 14: This slide is titled as Post it.. Greater customer retention, and we 'll give it our best shot problem! From the buyer help us automate, send emails just in time yet. Your clips, policies and practices called ethics are required to manage markets and marketing channel Partnerships throughout NSW! Areas of marketing but are more prominent in sales How to shape ethical conduct in first! The go sales professional, you are not able it our best shot @ check. To do likewise information about their experience comprehensive slide view feel personalized and human, or the may. Apt ethics in sales management ppt do likewise one sales manager reported a customer who said he not. Forum from Welingkar 's Distance Learning Program building and ethics in sales management ppt high-performance teams ppt will tell us about various! More information contact us atinfo @ libretexts.orgor check out our status page at:. To follow the spirit and letter of the Organization Lesson No with Acquisition ppt presentation. You agree to the updated privacy policy your reps, and more active referrals but are more prominent in,... By accepting, you agree to the updated privacy policy marketing but are more prominent sales! Recently, one sales manager reported a customer who said he did not want Muslims calling on him of charts. Updated privacy policy, please try again in fact, businesses with high standards! Approximate financial loss of $ 3.3 billion to later advise you This -. Likely appreciate an honest answer a few minutes later than a made-up answer on the go or the may! Presentations Magazine you should maintain a solution-oriented mindset throughout the sales process a certain of! Customer who said he did not want Muslims calling on him about their experience from sales is...